Refund policy
Refund policy

Returns policy
Rders paid in advance but not produced for a long time:

For orders that cannot be produced for more than 1 months due to customers, we will send you a reminder email again after the order exceeds 1 months.
If the email does not reply within a week,we will process a refund (a handling fee may be processed). If you need to continue to make it,
you can place another order.

 

Returns policy

We work extremely hard to ensure that you are 100% happy with the products that you receive from Jinguan.

 

On the off chance that you are unhappy with any of the products that you have received,
you have up to 30 days from receipt of delivery to contact us with a clear
and concise description of the problem.

 

We will happily replace goods that are...
a) damaged in transit;
b) the wrong product or part to that specified in your order;
c) the incorrect material / size to that specified or supplied in your order

 

Please do not return any products to us unless you have been instructed to do so by a member of the Wanhui team.

 

About Samples

We can provide you with samples.First, we discuss your own design file and get your confirm before production. Second,
 it will take about 1 week to make one new sample. Last, the specific logistics time needs to be discussed in detail. 

Return contact email

[email protected]